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Email issue can be complex and may involve your internet service provider (ISP) for troubleshooting. However, before that, we recommend you follow the steps below.


1. Check out the Junk Mail Folder

In many cases, email hosts mark an e-mail suspicious and move it to the junk e-mail folder. Therefore, if the e-mail is sent multiple times from an address but you haven't received it in your inbox, then possibility is it has been moved to the junk mail folder. So the first step is to check this folder to ensure if the application is marking mail from the sender as spam. 


2. Confirm Integration of Virus-Scanner

If a virus scanner or anti-spam tool is integrated with your email provider, then possibly is it is causing a hindrance in receiving emails. To test if the scanner is causing the problem, disable it for some time to see if you receive the next email. If it works that means you know what the problem is.


3. Check Email Arrival on Other computer/phones

If the same account is configured on multiple devices such as a laptop, tablet, mobile phone etc, then check to see if the message is getting downloaded on those devices. If they arrive to the inbox of other apps, then clearly the problem is related to the current profile. 

If multiple rules are applied for sending or receiving emails, then possibly the mail is getting moved to a different folder or even deleted. Check out all the sub folders to ensure that the message that specific address is not passed to any other folder. For assurance, you can delete all the rules and then check if the problem persists.


4. Check the Blocked Senders List

Make sure that you have not added the sender to the "Blocked Sender List".


Other possibilities

Is the sender sending message to an incorrect mail address? In that case, the mail will bounce back and a Non-Delivery Report (NDR) will be received by the sender. Generally, NDR messages contain some additional information that can give a clue about why the message wasn't delivered. For example:

Mailbox Full: This indicates that mailbox of the sender is almost full and there is not enough space to receive new message.

  • Wrong E-mail Address: The sender has added an incorrect email address and thus the mail may have bounced.
  • Server on Black List: The sending mail server is added to the black list. In that case, contact your ISP or the mail admin.
  • Message is Delayed: This indicates network issues, problem with DNS configuration, or an incorrect domain name has been entered.
  • White Lists/Safe Senders: Be sure that you have "white listed" or added 'afa.org' to your safe senders list of the email you are expecting.  

If none of the above work, contact support@afa.org for further help.

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